Privacy Policy

Privacy Policy

Effective Date: 03/21/2026

Launchpad Financial LLC (doing business as Launchpad Mortgage Solutions) respects your privacy and is committed to protecting the personal and business information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name

Email address

Phone number

Company name

Job title

Business contact details

Business and Service Information

Loan servicing workflow inquiries

Operational service requests

Portfolio servicing information (provided by clients)

Technical Information

IP address

Browser type

Device type

Pages visited

Website usage data

2. How We Use Your Information

We use collected information to:

Respond to service inquiries and consultation requests

Provide mortgage servicing support services

Improve our website and service offerings

Communicate important updates

Maintain security and prevent fraud

Comply with legal and regulatory requirements

3. Information Sharing

We do not sell personal information.

We may share information with:

Authorized employees and contractors

Technology and hosting service providers

Compliance advisors and legal professionals

Clients when necessary for servicing workflow support

All third parties are required to maintain confidentiality and data protection standards.

4. Data Security

Launchpad Mortgage Solutions implements reasonable administrative, technical, and physical safeguards to protect sensitive information from unauthorized access, disclosure, or misuse.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

5. Data Retention

We retain personal and business information only as long as necessary to:

Provide services

Meet contractual obligations

Comply with legal and regulatory requirements

6. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

Request access to your personal data

Request correction or deletion

Withdraw consent to certain communications

Request information on how your data is used

Requests can be submitted through your representative.

7. Cookies and Tracking

Our website may use cookies or similar technologies to improve user experience and analyze website performance.

You may disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those third parties.

9. Changes to This Policy

We may update this Privacy Policy periodically.

Updates will be posted on this page with a revised effective date.